Shipping/FAQs


ORDERS

Your order is processed the same day it is received! All in-stock orders are shipped within 24 business hours!

ORDER CONFIRMATION AND SHIPPING
When you place an on-line order with us, you will be able to select your shipping method and type of credit card. We accept Visa and MasterCard.

When your order has been submitted, you will automatically receive an Order Confirmation email. When your package ships, you will receive a Shipping Confirmation. Depending on your shipping method, this email will provide you the shipping service or delivery confirmation number.

DELIVERY TIMES
Domestic orders placed before 3PM EST, Monday through Friday will ship the same day. International orders placed before 1PM EST will ship same day. Orders placed on Saturday and Sunday will ship on the following Monday.

For standard shipping please allow 4-7 days for delivery within the continental United States. For priority shipping allow 2-3 days within the continental United States. Delivery times to international destinations will vary.

BACKORDERS/PREORDERS
In stock items will ship immediately. Items that are out of stock will ship as soon as additional stock arrives.

RETURNS
You must call or e-mail for an RA# before any return! Returns sent to us without an RA# will not be accepted. Defective music can only be exchanged for the same title.
If you have any problem with your order you must contact us immediately and we will do everything possible to correct the problem. In most cases original and return shipping fees are the responsibility of the buyer.

REFUSED SHIPMENTS
If you refuse delivery on any shipment for any reason, you will be financially responsible for the return shipping charges incurred to us by the carrier. You also will be financially responsible for any duties and taxes we will have to pay. These charges will either be deducted from any credit or charged to your credit card.

PRIVACY

While we do collect personal information from this site, we respect your privacy and does not sell or provide your personal information to any third party. We only use your information internally for advertising and marketing purposes. Thank you.

PRICING AND AVAILABILITY
Availability to the nature of the industry, prices may change without notice at any time. All prices listed in this site are believed correct at the time of publishing. We reserve the right to add, delete or modify any price, model or availability at any time without notice.

AFFILIATE SITE POLICIES
Certain links on this store may take you to other affiliated stores. These stores have their own policies. Once leaving GrassRootsMusicStore.Com you are subject to the policies of the target store.