We accept all forms of major credit and debit cards including Visa, MasterCard, Discover and American Express. We also have the option to use PayPal, Apple Pay, Google Pay, and Amazon Payments.
To be eligible for a return, you must contact our sales dept. for a RMA return auth number. Our staff can be contacted via email or phone. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Unless the USED item fails to meet description, or is lost or damaged in shipping, USED items cannot be returned.
Additional non-returnable items:
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable), such as items with obvious signs of use.And any item not in its original condition, is damaged or missing parts for reasons not due to our error, or any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Grass Roots Music Store, 1045 Asbury Avenue, ocean city NJ 08226, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Grass Roots Music Store, 1045 Asbury Avenue, ocean city NJ 08226, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Instrument Kleen Natural Cleaner Polish
More on Order
Super versatile and ultra-effective Instrument Kleen is specifically formulated to safely clean and polish all types of musical instruments. It can be used on any type of metals, woods, stones,...
D'Addario® PW-HPRP-03 Humidipak Two-Way Humidification System Automatic Humidity Control System Maintains 45-50% RH
D'Addario Humidipak is the only maintenance-free, two-way humidity control system for guitar. It automatically maintains the optimal 45%-50% relative humidity level within your instrument case, eliminating the guesswork and potential...
D'Addario® EJ32C Silverplated Wound Folk Nylon Classical Ball End Guitar Strings
EJ32C Folk Nylon strings feature silver wound basses, clear nylon trebles, and D'Addario ball ends to accommodate a variety of guitars and string changing options. D'Addario Folk Nylon strings are...
Planetwaves® PW-HDS Guitar String Changing Head Stand
The D'Addario Headstand provides secure support to guitars and basses for hassle free string changes and instrument maintenance. The compact design folds up for easy storage and the soft, over...